Payment Policy

Last updated: July 25, 2025

Accepted Payment Methods

At Soie & Sand, we currently accept PayPal as our official and secure payment method at checkout. Customers are encouraged to ensure that their PayPal account is active and sufficiently funded before placing an order to avoid any interruptions during the checkout process.

Currency for Transactions

All transactions made on our website are processed in Malaysian Ringgit (MYR). Prices displayed on our product pages and during checkout reflect the final amount charged in MYR. If you are using a payment method based in another currency, your financial institution may apply conversion rates or additional charges, which are beyond our control.

Secure Payment

We take the security of your payment information seriously. All transactions are processed through a secure SSL-encrypted gateway to ensure that your personal and financial data remains protected at all times. Our site follows industry-standard practices to safeguard customer information and prevent unauthorized access.

Shipping Policy Overview

We provide free shipping across Malaysia, with a handling time of 1–3 business days and delivery within 3–5 business days after dispatch. Deliveries are made Monday to Friday, excluding public holidays. For more details, please refer to our full Shipping Policy.

Return & Refund Policy Overview

Customers may return or exchange eligible items within 30 days of delivery. We offer free return shipping and issue refunds within 10 business days to the original payment method, provided the item meets our return conditions. To learn more about our procedures and conditions, kindly view our full Return & Refund Policy.

Privacy Policy Overview

Your privacy is important to us. We collect only the information necessary to process your order and enhance your shopping experience. All personal data is stored securely and handled in accordance with applicable privacy laws. For a complete explanation of how we handle your data, please visit our Privacy Policy.

Google Merchant Center Compliance

Soie & Sand fully complies with Google Merchant Center policies. We ensure transparency and accuracy across all billing, checkout, and pricing information. Our practices are aligned with Google’s guidelines to promote a safe and reliable shopping experience for every customer.

Need Help?

If you’re experiencing any issues with billing or payments, don’t hesitate to get in touch. We're here to assist.

Store Name: Soie & Sand

Email: info@soiesand.com

Address: 03-17, 288 Residences, Jalan Riang Ria, Off Jalan Gembira, 58200 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Form: Contact Page

Response Hours: We strive to respond within 48 Business Hours